Origin will always do its best to ensure that your products arrive in a safe and timely manner. All parcels are shipped safely and discreetly in unmarked packages that do not denote the contents.
Packages will be wrapped in a plastic tear-proof bag and will be safely packed with environmentally friendly packing peanuts to ensure your products arrive safe and sound.
If you for some reason receive a product that is damaged, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Origin reserves the right to determine the appropriate compensation (credit or replacement) on a case-by-case basis.
All Origin orders are shipped via Canada Post Xpresspost, which is secure and traceable. In the rare event that your parcel does not reach its destination or is badly damaged, we will pursue the appropriate course of action including replacement of the order, or reimbursement in the form of store credit.
We do not accept returns. All sales are final.
Origin will always ship to the address used during checkout. If this address is incorrect this may result in delays in shipping as well as additional shipping fees. Origin reserves the right to charge a customer an additional shipping charge to re-ship any packages for any reason, including incorrect postal address being used at checkout.